Questions? We Probably Have an Answer.
From online ordering and plant pickup to Kress equipment, workshops, bulk materials, and landscaping help, here are the answers to the questions we hear most.
General Garden Center Questions
Hours, location, year-round shopping, and getting in touch.
Where is Bella Terra Garden Center located?
We are located at 13482 Spicer Road, Ellendale, DE 19941, just off Route 16. You can also call the Garden Center at (302) 422-9000.
What are your Garden Center hours?
Our currently posted hours are Monday–Saturday, 8:00 AM–5:00 PM and Sunday, 9:00 AM–3:00 PM.
Hours can change seasonally and around holidays, so check our Contact page or call before making a special trip.
Are you open year-round?
Yes. Bella Terra Garden Center is open year-round, with inventory changing throughout the seasons. Our greenhouses also allow us to carry seasonal and indoor selections during colder months.
How can I contact the Garden Center?
Call us at (302) 422-9000, email contact@bellaterrade.com, or use our Contact page.
Online Ordering & Pickup
How the new online Garden Center works.
Can I shop Bella Terra Garden Center online?
Browse our Shop Bella Terra page for shopping options. Online ordering is being prepared for launch; contact us to confirm how to purchase a specific item if checkout is not available. Workshop tickets and event registration are handled through Eventbrite links on our Classes & Events page.
How does local pickup work?
Confirm your order and pickup arrangements with the Garden Center. If you place an order through an available online checkout, wait until it is confirmed ready before making the trip.
Do you ship plants?
Not at this time. Plants purchased through Bella Terra are currently intended for local pickup or other locally arranged fulfillment when available.
Do you offer local delivery?
Local delivery may be available for eligible plant or bulk-material purchases. Availability, fees, and scheduling depend on the order and location. Review our Delivery Information page and call (302) 422-9000 to confirm arrangements.
Is everything in the Garden Center listed online?
Not necessarily. Plant and seasonal inventory changes quickly, and some items may be available in-store before they appear online. If you are looking for something specific, contact us and we will be happy to check.
What if an item I ordered is no longer available?
Live plant and seasonal inventory can change quickly. If an item becomes unavailable before your order is fulfilled, Bella Terra will contact you about the order and the available options.
What is your return or refund policy?
Return eligibility can vary by product type. Contact the Garden Center before purchasing if you need clarification, or before bringing an item back. For workshop cancellations and refunds, check the event’s Eventbrite listing.
Plant Questions
Availability, special orders, holds, and installation.
Can you order a specific plant if you don’t have it?
Yes. Let our team know what plant you are looking for and the size you need, and we will do our best to locate it for you.
Can Bella Terra hold plants for me?
Bella Terra’s current Garden Center policy allows paid holds on perennials, shrubs, trees, and hardgoods for up to one week. Annuals are not held. Unclaimed held items may be subject to a 10% restocking fee.
If you need a special arrangement, contact the Garden Center before purchasing.
Can Bella Terra install plants I purchase?
Yes. Bella Terra Landscapes can install purchased plant material. Larger installations involving more than a few trees or shrubs may require a site visit and customized estimate.
Can you help me choose the right plants?
Yes. Bring photos, measurements, and details about the area’s sun, soil, drainage, and deer pressure when possible. For larger or more involved landscape planning, our professional Design & Build team can help.
Bagged & Bulk Materials
Mulch, soils, amendments, and larger material purchases.
Do you sell both bagged and bulk materials?
Bella Terra carries garden and landscape materials in a variety of formats. Availability changes, so contact the Garden Center for current materials and quantities, or explore Soil & Amendments.
Can bulk materials be delivered?
Local delivery may be available for eligible bulk-material purchases. See Delivery Information and call (302) 422-9000 to confirm current availability, pricing, and scheduling for your order and location.
Can you help me figure out how much material I need?
Yes. Have the approximate length, width, and desired depth of the area ready when you contact us, and our team can help point you in the right direction.
Kress Questions
Shopping, robotic mowers, promotions, and local support.
Does Bella Terra sell Kress equipment?
Yes. Bella Terra carries Kress robotic mowers and outdoor power equipment, along with select batteries, chargers, accessories, commercial and professional products.
Can you help me choose the right Kress robotic mower?
Yes. The best mower depends on property size, layout, obstacles, slopes, mowing expectations, and the specific Kress system. Contact Bella Terra for help matching the mower to the property rather than guessing from acreage alone.
Do Kress promotions change?
Yes. Offers may be time-limited and apply only to selected models, kits, batteries, or qualifying purchases. Visit our Kress page or ask the Garden Center to confirm the current offer before purchasing.
Does Bella Terra provide support after I purchase Kress equipment?
Yes. Bella Terra offers local Kress support and service options. Contact the Garden Center for current setup, service, seasonal tune-up, storage, or monitoring options for your specific equipment.
Classes, Workshops & Events
Registration and event information.
Where can I see upcoming Bella Terra events?
Visit our Classes & Events page for current workshops, seasonal events, festivals, and available registrations.
Do I need to register for workshops in advance?
Register in advance for paid workshops and limited-capacity classes using the Eventbrite links on our Classes & Events page. Check each listing for dates, start times, location, availability, and registration requirements. Some community events may not require a ticket.
What if I can’t attend a workshop I registered for?
Cancellation, transfer, and refund terms can vary by event. Review the policy on your event’s Eventbrite listing or confirmation, and contact the Garden Center as soon as possible if your plans change.
Gift Cards
For the gardener who already has an opinion about everything.
Does Bella Terra offer gift cards?
Yes. Visit the Gift Cards page for the current options and purchasing details.
What can a Bella Terra gift card be used for?
Redemption options can depend on the type of gift card and where it was issued. Review the details shown on the Gift Cards page or contact us before purchasing if you need it for a specific product, event, or service.
Landscape Design & Installation
The Garden Center and Bella Terra Landscapes work together.
Does the Garden Center provide landscape design?
Garden Center staff can help with plant and product questions, but professional landscape design is handled through Bella Terra’s Design & Build department.
What types of landscaping services does Bella Terra offer?
Bella Terra provides professional landscape design and installation, residential and commercial maintenance, irrigation, landscape lighting, and other complete property solutions.
How do I get started with a landscape project?
Start by contacting Bella Terra Landscapes with the project scope, target budget, desired timeframe, and property information. The team can then determine the appropriate next step and whether a site consultation is needed.
Ask the Bella Terra Team.
Plants are alive, inventory changes, yards are weird, and sometimes a FAQ simply isn’t going to cut it. Tell us what you need and we’ll point you in the right direction.