Understanding Your Privacy Rights at Bella Terra

1. Who We Are

This website is operated for Bella Terra Landscapes & Garden Center, located at:

Bella Terra Landscapes & Garden Center
13482 Spicer Road
Ellendale, DE 19941
Phone: (302) 422-9000
Email: contact@bellaterrade.com

2. Information We May Collect

Contact Information

Name, email address, phone number, billing address, pickup or delivery address, and other contact information you provide.

Order Information

Products purchased, order history, transaction details, pickup or delivery selections, gift-card purchases, and related customer-service information.

Account Information

Account credentials, saved addresses, order history, preferences, and other information associated with a customer account.

Marketing Information

Email or SMS subscriptions, consent records, communication preferences, campaign interactions, and information you provide through signup forms.

Website & Device Data

IP address, browser type, device information, pages viewed, referring pages, approximate location, cookie identifiers, and website interaction data.

Messages & Forms

Information submitted through contact forms, event registrations, landscaping inquiries, customer-service requests, reviews, or other messages.

3. Payment Information

Online payments may be processed by third-party payment providers. Bella Terra generally does not need to store your complete payment-card number on its own systems when a payment processor handles the transaction.

Payment providers may collect payment-card information, billing details, transaction identifiers, fraud-prevention information, and other data needed to process the payment securely.

4. How We Use Information

We may use personal information to:

Process and fulfill online and in-store-related orders.
Prepare orders for local pickup or coordinate eligible delivery.
Process payments, refunds, exchanges, and gift-card transactions.
Create and manage customer accounts.
Register customers for classes, workshops, and events.
Respond to questions, service requests, and product inquiries.
Provide information about Kress products, service, promotions, and support.
Route landscape-design or service inquiries to Bella Terra Landscapes.
Send transactional emails or text messages related to orders or registrations.
Send marketing communications where permitted and according to your preferences.
Measure website performance, traffic, advertising, and customer engagement.
Prevent fraud, abuse, security incidents, and unauthorized transactions.
Comply with accounting, tax, legal, and regulatory obligations.

5. Online Store & WooCommerce

BellaTerraDE.store uses WordPress and WooCommerce or related ecommerce technology to provide online shopping, customer accounts, checkout, order management, and product functionality.

These systems may process customer account information, cart contents, order details, billing and fulfillment information, IP addresses, cookies, and other data needed to operate the store.

6. Email & SMS Marketing

If you sign up for Bella Terra emails or text messages, we may use an email/SMS marketing provider, including Klaviyo where enabled, to manage subscriptions, consent records, customer segments, campaign delivery, and engagement information.

Marketing messages may include Garden Center updates, new arrivals, events, promotions, Kress offers, seasonal information, and Bella Terra services.

You can unsubscribe from marketing emails using the unsubscribe link in an email. For SMS marketing, follow the opt-out instructions provided in the message. Transactional communications necessary to complete an order or respond to a request may still be sent when appropriate.

7. Cookies & Similar Technologies

BellaTerraDE.store may use cookies, pixels, tags, local storage, and similar technologies to operate the website and understand how it is used.

These technologies may support:

Shopping carts and checkout functionality.
Customer login and account preferences.
Website security and fraud prevention.
Analytics and performance measurement.
Remembering preferences.
Advertising measurement and, where enabled, targeted advertising.

Your browser may allow you to block or delete cookies. Disabling certain cookies can affect store, cart, login, or checkout functionality.

8. Analytics & Advertising

Bella Terra may use analytics and advertising tools to understand website traffic, measure campaigns, improve marketing, and determine which content or promotions are useful to customers.

Depending on the tools enabled on the website, advertising or analytics providers may receive device identifiers, IP addresses, browser information, page-view data, purchases or conversion events, and other interaction data.

Bella Terra does not sell personal information for cash. However, some state privacy laws may define certain advertising or data-sharing practices as a “sale,” “sharing,” or “targeted advertising” even when no money changes hands. Where applicable, eligible consumers may request to opt out of those practices.

9. When We Share Information

We may share information with service providers that help us operate the business and website, including:

Ecommerce and website-hosting providers.
Payment processors.
Email and SMS marketing providers.
Analytics and advertising providers.
Shipping, delivery, pickup, or logistics providers where applicable.
IT, security, fraud-prevention, and website-support providers.
Professional advisers such as accountants, attorneys, or insurers when necessary.
Bella Terra departments or personnel responsible for fulfilling your request.

We may also disclose information when required by law, court order, legal process, or to protect the rights, safety, security, or property of Bella Terra, our customers, or others.

10. Landscaping Inquiries

Bella Terra Garden Center and Bella Terra Landscapes operate as connected parts of the Bella Terra business. If you request landscape design, installation, maintenance, irrigation, lighting, or another professional service, information you submit may be shared with the Bella Terra team responsible for that service so they can respond to your inquiry.

11. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer service, accounting, tax, warranty, fraud prevention, legal compliance, and legitimate business recordkeeping.

Retention periods can vary depending on the type of information and applicable legal or business requirements.

12. Data Security

Bella Terra uses reasonable administrative, technical, and physical safeguards designed to protect personal information appropriate to the nature of the information and the systems used to process it.

No website, network, transmission, or storage system can be guaranteed to be completely secure. Customers should also protect account passwords and contact us if they believe an account or transaction has been compromised.

13. Your Privacy Rights

Depending on where you live and whether an applicable privacy law covers the particular processing activity, you may have rights regarding your personal information.

Those rights may include the ability to:

Ask whether we process personal information about you.
Request access to certain personal information.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request a portable copy of certain personal information.
Request a list of specific third parties to which personal information was disclosed, where applicable.
Opt out of certain targeted advertising, sale, or profiling activities where applicable.
Limit certain uses of sensitive personal information where applicable.
Withdraw consent for certain processing where consent is the legal basis.

Delaware residents may have rights under the Delaware Personal Data Privacy Act, subject to the law’s scope, exceptions, and verification requirements.

To submit a privacy request, email contact@bellaterrade.com or use our Contact page and clearly state that the message is a privacy request.

We may need to verify your identity before completing certain requests. We will not discriminate against a consumer for exercising applicable privacy rights.

Where required by applicable law, we will respond to a verified request within 45 days. If we decline a request, you may appeal by replying to our decision or submitting a new message labeled Privacy Appeal. If an appeal is denied, Delaware residents may submit a complaint through the Delaware Department of Justice privacy portal.

14. Children’s Privacy

BellaTerraDE.store is intended for a general audience and is not directed to children under 13. We do not knowingly seek to collect personal information from children under 13 through the online store.

Parents or guardians who believe a child has submitted personal information to the website should contact us so the situation can be reviewed.

15. Third-Party Websites & Embedded Content

The website may link to or display content from third-party websites, manufacturers, social media platforms, mapping services, payment providers, or other external services.

Those third parties have their own privacy practices and policies. Bella Terra is not responsible for the privacy practices of websites or services that we do not control.

16. Changes to This Privacy Policy

We may update this Privacy Policy as the website, store, technology, marketing tools, legal requirements, or Bella Terra’s business practices change.

When we make changes, the updated policy will be posted on this page with a revised “Last updated” date.

17. Contact Us About Privacy

Questions or requests concerning this Privacy Policy or your personal information can be directed to: