Returns & Refunds
We want you to feel confident shopping with Bella Terra. Because we sell living plants, seasonal merchandise, equipment, event registrations, and other specialty products, return eligibility depends on the type of item purchased.
General Return Guidelines
Unless otherwise stated below, eligible merchandise should be returned in its original condition and, when applicable, with the original packaging, receipt, order confirmation, or other proof of purchase.
- Returns are handled according to product type and condition.
- Refunds are generally issued to the original method of payment when possible.
- Some items may qualify for exchange or store credit instead of a refund.
- Original delivery, pickup, installation, or special-order charges may be non-refundable.
- Items that have been used, installed, altered, damaged after purchase, or improperly cared for may not qualify for return.
Quick Reference by Product Type
| Product Type | Typical Return Treatment |
|---|---|
| Live Plants | Reviewed individually based on condition, timing, and reason for return. |
| Hardgoods & Garden Supplies | May be eligible if unused and in resalable condition. |
| Seasonal Merchandise | Eligibility may be limited, especially near or after the relevant holiday or season. |
| Kress Equipment | Subject to Bella Terra return eligibility and applicable manufacturer warranty terms. |
| Special Orders | Generally non-returnable unless damaged, defective, or otherwise approved. |
| Classes & Events | Cancellation and refund terms vary by event and may depend on material-preparation deadlines. |
| Gift Cards | Generally non-refundable except where required by law. |
Live Plants
Plants are living products and can be affected by watering, planting depth, soil conditions, drainage, weather, sun exposure, salt, deer, insects, disease, transplant shock, and care after purchase.
Because of that, plant concerns are reviewed individually. If you have a problem with a plant purchased from Bella Terra, contact us as soon as possible and provide:
- Your receipt or online order number.
- Photos of the plant and surrounding planting area.
- The approximate purchase and planting date.
- Details about watering, sunlight, soil, drainage, and care.
Do not discard the plant before speaking with our team if you are requesting a return, exchange, or other resolution.
Garden Supplies, Pots, Tools & Hardgoods
Unused hardgoods in clean, resalable condition may be eligible for return or exchange. Original packaging and proof of purchase may be required.
Items that are used, damaged, altered, installed, missing parts, or returned in unsalable condition may be declined or subject to a reduced refund or store credit.
Seasonal Merchandise
Seasonal products may have shorter return windows or may become final sale as a holiday or season approaches or passes. This may include holiday décor, pumpkins, Christmas merchandise, seasonal plants, and other time-sensitive inventory.
Clearance and final-sale items are not returnable unless required by law or approved because of a defect or fulfillment error.
Kress Equipment & Power Products
Kress mowers, batteries, chargers, handheld equipment, accessories, and other power products may be subject to manufacturer warranty requirements in addition to Bella Terra’s store policies.
Before returning Kress equipment:
- Contact Bella Terra so we can determine whether the issue is a return, service, setup, or warranty matter.
- Keep your receipt, serial number, packaging, batteries, chargers, and included accessories.
- Do not assume a used or registered unit can be returned as ordinary merchandise.
Promotional purchases may also be subject to the terms of the specific Kress promotion.
Special Orders & Custom Purchases
Special-order plants, equipment, materials, or products sourced specifically for a customer are generally considered final sale once ordered or received, unless Bella Terra approves otherwise.
Deposits, sourcing fees, freight charges, or other special-order costs may be non-refundable once Bella Terra has committed to the order.
Classes, Workshops & Events
Event and workshop registrations may have separate cancellation terms because materials, plants, food, supplies, instructors, or other event costs may be committed in advance.
Please review the individual event listing when registering. If you cannot attend, contact Bella Terra as soon as possible. Depending on the event and timing, options may include a refund, transfer, store credit, pickup of prepared materials, or no refund.
Gift Cards
Gift card purchases are generally non-refundable and cannot be redeemed for cash except where required by applicable law.
If you believe there is an issue with a gift card purchase or balance, contact Bella Terra for assistance.
Online Orders, Pickup & Delivery
If Bella Terra is unable to fulfill an online order because an item is unavailable, damaged before pickup, incorrectly listed, or otherwise cannot be supplied, we will contact you regarding substitution, adjustment, cancellation, or refund options.
Please inspect your order when you receive it. Report missing, incorrect, or visibly damaged items promptly so we can review the issue while order details are still current.
Orders that are not picked up within the applicable pickup period may be subject to cancellation, restocking, disposal, or other handling depending on the type of merchandise involved.
Review our Local Pickup and Delivery Information pages for current fulfillment details.
Refund Processing
Approved refunds are generally returned to the original method of payment when possible. Processing time after Bella Terra issues a refund can vary by bank, card issuer, payment processor, or financial institution.
Cash, check, gift card, promotional, split-payment, or other unusual transactions may require a different refund method.
Have a Return Question?
Contact the Garden Center before bringing the item back. We’ll help determine what applies to your purchase and what information to bring with you.
Bella Terra reserves the right to review returns individually and to update this policy as store operations, product lines, manufacturer requirements, or applicable laws change. Nothing in this policy limits rights provided by applicable law.